Very happy to see the back of BT when we finally moved to somewhere with a choice. They were really unhelpful about getting us broadband in the first place, slow to sort out problems with it, and tried to charge us a leaving fee when we left. ("Oh sorry, that must have been a mistake ...") The service is poor, and there's no benefit to being with several parts of BT, eg phone, landline, broadband - as the different parts don't speak to each other. It's not a joined up company, and the broadband speeds are infinitely faster since we moved to Virgin.